Refund policy

Refund & Return Policy

Thank you for shopping with Sahara Fragrances. We want you to be delighted with your new scent, but we understand that sometimes a return is necessary.

The 14-Day Guarantee

We offer a 14-day return policy. You have 14 days after receiving your fragrance to request a return.

Eligibility Criteria:

  • Condition: The bottle must be in the same condition you received it—unopened, unused, and with the cellophane seal intact, unless damaged.

  • Packaging: It must be in its original packaging with all tags and labels.

  • Proof of Purchase: You must provide the receipt or order number.

How to Start a Return

  1. Contact Us: Email us at contact@saharafragrances.com to initiate the request.

  2. Approval: If your return is accepted, we will send you a return shipping label and specific instructions.

  3. Return Shipping Fee: For change-of-mind returns, a flat fee of £3.99 will be deducted from your final refund to cover the cost of the return label.

  4. Shipping Address: Returns must be sent to: 1386 Coventry Road, Birmingham, B25 8AE.

  5. Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your fragrance as soon as it arrives. If the bottle is leaking, the atomizer is defective, or you received the wrong scent, contact us immediately.

  • In cases of damage or error on our part, the £3.99 return fee will be waived, and we will cover all costs to make it right.

Non-Returnable Items

Due to the nature of our products and hygiene regulations, the following cannot be returned:

  • Opened Beauty Products: For health reasons, we cannot accept perfumes that have been sprayed or removed from their original sealed packaging.

  • Flammable Liquids: We cannot accept returns if safety seals are compromised.

  • Exclusions: Sale items and gift cards are final sale.

Exchanges & Refunds

  • Exchanges: The fastest way to get a different scent is to return your current item and, once accepted, make a separate purchase for the new fragrance.

  • EU Cooling Off Period: Customers in the European Union have a statutory 14-day right to cancel orders for any reason, provided the item remains in its original, unused condition.

  • Refund Processing: Once we inspect your return, we’ll notify you of the approval status. Approved refunds (minus the £3.99 fee where applicable) are processed to your original payment method within 10 business days.

  • Late Refunds: If more than 15 business days have passed since approval, please contact us at contact@saharafragrances.com.